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Damages or defects must be reported immediately. Claims made 30 days or more following invoice date will not be honored.
Material must be unmarked and in saleable condition.
Pamphlets, videos, and computer software are NOT returnable.
Postage on returns must be prepaid at returner's expense. In the case of APA misshipments received, only standard postage rates for return shipment will be credited/refunded.
When possible, please contact a customer service representative at 800-374-2721 or 202-336-5510 to schedule a pickup of your packages(s).
APA Returns Department
c/o BrightKey
Suite 101
8750 Larkin Road
Savage, MD 20763
Returns are accepted within 30 days of the invoice date. For APA records, please indicate reason for return.
Enclose a copy of the APA invoice, or note APA invoice number in cover letter. (If unknown, provide complete title information, purchaser name, address to which order was sent, phone number, and date of purchase.)
Refunds are made by check or in case of credit card payments, by crediting your account. Shipping and handling fees are not refundable.
Prior permission from APA is not required. To assist in processing the return, invoice information is requested but not required.
Returns must be made within 12 months of purchase (original invoice date).
A credit memo will be sent within 30 days of receipt of return. Do not deduct credit from a payment until the credit memo is received. A refund may be requested at the time of return. Credits must be used or refunded within 1 year of credit memo date. Always refer to credit memo number when deducting and/or corresponding about credit.
Please refer to your distributor agreement or request a copy from an APA Customer Service Representative.
Questions? Call 800-374-2721 or 202-336-5510
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